Family Trust Center
Answering the questions you haven't had to ask yet.
"How much does in-home care cost?"
The Answer: We provide transparent, tiered pricing based on the specific service plan required. Because we focus on non-medical, non-skilled care, our goal is to provide high-value support that prevents the much higher costs of institutionalization.
"What does care actually include?"
The Answer: Our care is centered on Activities of Daily Living (ADLs) and maintaining the highest level of independence. This includes personal care, companionship, and non-medical medication reminders.
"How do you screen and vet caregivers?"
The Answer: We hire Home Care Professionals who undergo rigorous background checks and Michigan state-compliant screening. We look for a "calling," not just a "job," to ensure they treat your family like their own.
"Will we have the same caregiver, or will it rotate?"
The Answer: Consistency is the bedrock of dignity. We strive for a primary caregiver model to foster a deep bond, ensuring the service plan is executed with personal knowledge of the client’s preferences.
"What happens if the caregiver isn’t a good fit?"
The Answer: Your peace of mind is paramount. If the chemistry isn't right, we transition to a new professional immediately. As a non-skilled, non-medical agency, the personal relationship is our priority.
"How quickly can care start?"
The Answer: We can often begin within 24–48 hours once the initial service plan assessment is completed and the safety of the environment is confirmed.
"Who do we call if there’s a problem or emergency?"
The Answer: You have a direct line to our leadership team. While no medical skills are performed by our staff, we are trained to immediately alert the family and emergency services if a crisis occurs.
"Are there contracts or long-term commitments?"
The Answer: We believe in earned trust, not legal traps. Our agreements are flexible, allowing you to adjust or pause services as your family’s needs evolve.
"How flexible are schedules and hours?"
The Answer: We adapt to you, not the other way around. Whether it’s respite care or 24/7 support, our scheduling is designed to be as fluid as real life.
"What experience do your caregivers have?"
The Answer: At Keeley Home Care LLC, we set a higher standard for our team. We exclusively hire Home Care Professionals who have successfully passed the Michigan CNA exam. This ensures that while we are a non-skilled, non-medical agency, your family is supported by individuals with a rigorous foundation in safety, body mechanics, and professional observation. Our team uses this advanced training to strictly provide non-medical support, specialized in maintaining a safe, dignified, and independent home environment.
"What if care needs increase later?"
The Answer: We scale with you. We regularly update the service plan to reflect changing needs, ensuring the transition from basic companionship to intensive personal care is seamless.
"Do you work with long-term care insurance?"
The Answer: Yes. We are experienced in providing the specific documentation required by LTCI providers to help your family maximize the benefits you’ve paid for.
"Do you provide overnight or live-in care?"
The Answer: Yes. We provide 24-hour non-medical supervision to ensure safety through the night, specifically focusing on fall prevention and non-medical medication reminders.
"How do we know this is the right level of care?"
The Answer: We conduct a thorough initial assessment. If a client requires clinical intervention, we will honor our scope and inform you, as we are a non-skilled provider focused on daily living support.
"What does the first week usually look like?"
The Answer: The first week is about observation and adjustment. We focus on building a routine that feels like a relief—not an intrusion—for the family.
"How do you communicate with families?"
The Answer: We provide transparent updates through our digital portal and narrative notes, ensuring you know exactly how the service plan is being implemented every day.
"What happens if needs change suddenly?"
The Answer: We are built for responsiveness. If a crisis hits, we work with the family to pivot the service plan immediately to provide the necessary non-medical support.
"What happens if a caregiver doesn’t show up?"
The Answer: We have a robust backup system. Our leadership team ensures that no client is left without the essential support detailed in their service plan.
"How do we start without making a mistake?"
The Answer: We start with a conversation, not a contract. By focusing on a "safe first step" assessment, we ensure everyone is comfortable before the first hour of care begins.
"Why should we trust your agency?"
The Answer: Because we operate with a "Family First" philosophy. We are a non-skilled, non-medical agency that treats the protection of your loved one’s dignity as our highest professional calling.
"What do families usually wish they had asked sooner?"
The Answer: "How do we maintain my loved one's independence while keeping them safe?" We answer this by focusing on the service plan as a tool for empowerment, not just a checklist of tasks.
Keeley Home Care LLC is a non-skilled, non-medical agency. The services described on this website are for personal care and companionship purposes only; no medical services or clinical skills are offered or performed by our Home Care Professionals.